Autosave Customer Care Guidelines

At Autosave, we sell affordable cars – reliable, practical vehicles at fair prices. Our cars are used, not new, which helps keep costs down. Every vehicle is checked before it leaves the yard, but regular servicing and maintenance are your responsibility to keep it running well.

We stand by what we sell and do our best to help if issues arise. We follow the Consumer Guarantees Act (CGA) and aim to handle all matters fairly and professionally.

Aftermarket Warranty

We recommend purchasing an aftermarket mechanical warranty for peace of mind and protection from unexpected repair costs.
Our chosen provider is Janssen, offering trusted coverage and 24/7 roadside assistance nationwide.

Before You Buy

Take the car for a test drive.
Ask questions and do any checks or inspections you’d like.
Make sure the vehicle suits your needs and expectations before purchase.

Reporting an Issue

If something happens after purchase, contact us as soon as possible. The sooner we know, the quicker we can help.

Communication & Respect

We’re here to help and always treat our customers with respect.
In return, we ask that you do the same.
Abusive, threatening, or aggressive language or behaviour will not be tolerated and may result in communication being stopped.

After-sales Process

Contact our after-sales team to log your concern.
Keep all communication in writing (email or text).
Any vehicle return must be approved in writing before drop-off.

Janssen Contact Details

Phone: 0800 JANSSEN (0800 526 7736)
Email: info@janssens.co.nz
Roadside (24/7): 0508 476 237
Office Hours: Monday – Friday, 8 a.m. – 5 p.m.